Professionalism can sometimes be an excuse for relational awkwardness, a kind of social mask that keeps people at arms reach.
The memorable, hilarious, wonderful moments in life generally seem to come from our mistakes. It’s when the car breaks down on the way home that we truly get to know someone.
I have found that doing or saying the wrong thing is often a way of breaking through the social mask and really getting to know the person on the other side.
Once in my Veterinary days, a rough looking New Zealand man bought his Jack Russell in to see me with impacted “anal” glands. I had to evacuate these glands and the smell was terrible… at which point I said “If you were thinking of dropping one, now would be a good time mate.”
I wasn’t professional but I made a friend and gained a customer for life.